Terms of Service

These Terms of Service govern your use of Ping. By using Ping, you agree to follow these terms and all applicable laws.

1. Service

Ping is a messaging platform for hospitality teams and guests. We provide software for starting chats, sending messages, and managing conversation history.

2. Accounts

You are responsible for activity that happens through your account and for keeping your sign-in methods secure.

3. Acceptable Use

Do not use Ping to send unlawful, abusive, fraudulent, or harmful content, or to interfere with the service or other users.

4. Availability

We may update, suspend, or change features at any time. We aim to keep Ping available, but we do not guarantee uninterrupted service.

5. Third-Party Services

Ping relies on third-party providers for hosting, authentication, analytics, and related infrastructure. Their availability and terms may affect parts of the service.

6. Billing, Cancellation, and Refunds

Paid organization plans are billed in advance. Cancellation and refund requests are handled under our Refund Policy.

7. Data and Privacy

By using Ping, you understand that message content and account data may be processed to operate, secure, and improve the service, subject to our privacy practices.

8. Changes to These Terms

We may update these terms from time to time. Continued use of Ping after changes take effect means you accept the updated terms.

9. Plan Limits and Service Configuration Changes

We may update plan limits, message limits, user seat caps, storage thresholds, and related service configuration at any time, including chat history retention and rate limits. These changes may apply immediately or on a stated effective date. We may provide notice in-product, by email, or by updating these Terms. Your continued use of Ping after a change becomes effective constitutes acceptance of the updated limits and configuration.

10. Platform Role; No Operational Services

Ping is a messaging and communication platform that helps hospitality teams and guests connect, communicate, and manage conversations. Ping does not provide restaurant operations, staff management, point-of-sale functionality, reservation systems, food preparation, guest services, or on-site operations, and Ping is not a party to any agreement between team members or between a restaurant and its guests. Users are solely responsible for evaluating, selecting, configuring, supervising, and using Ping appropriately for their operations, and for determining whether any communication arrangement or workflow is appropriate, lawful, and suitable for their business needs.

11. Assumption of Risk; Limitation of Responsibility

By using Ping, you acknowledge that restaurant operations, team communications, and guest interactions involve inherent risks, including risks of miscommunication, scheduling conflicts, data loss, service interruptions, security incidents, compliance violations, operational failures, and other losses or damages. To the fullest extent permitted by applicable law, Ping disclaims responsibility and shall not be liable for acts, omissions, conduct, performance, non-performance, technical issues, or other events arising out of or relating to restaurant operations, team coordination, or guest communications conducted through the platform. Users remain solely responsible for their own decisions, operational security, data backup, compliance with applicable laws and regulations, emergency procedures, staff management, guest satisfaction, and liability arising from their use of or reliance on Ping.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Ping and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, loss of goodwill, service interruptions, or substitute services arising out of or relating to your use of Ping.

To the fullest extent permitted by applicable law, Ping's total liability for claims by users who have not paid Ping will not exceed $100.

For users who have paid Ping, Ping's total liability for claims arising out of or relating to the platform, paid plans, subscriptions, or these Terms will not exceed the greater of $100 or the amount paid to Ping for the service giving rise to the claim during the 1 month before the event giving rise to the claim. This limitation does not limit liability that cannot be limited under applicable law.

13. Trademarks

App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

Questions about these terms can be sent through the Ping support channel.