Refund Policy

Last updated: September 3, 2026

This Refund Policy explains how Ping handles refunds, subscription cancellations, billing questions, and payment disputes for paid organization plans.

Contact

Billing questions and refund requests can be sent to support@getpingchat.app. Please include the organization name, account email, invoice or receipt if available, and a short description of the issue.

Subscriptions

Paid Ping organization plans are subscription services billed in advance for the selected billing period. You can keep using paid features until the end of the period you already paid for unless your account is suspended or terminated under our Terms of Service.

Cancellation

You may cancel a paid subscription from the billing portal when available or by contacting support. Cancellation stops future renewal charges. Unless required by law or approved under this policy, cancellation does not automatically refund charges for the current billing period.

Refund Eligibility

We review refund requests case by case. We may approve a full or partial refund when there is a duplicate charge, a clear billing error, unauthorized account upgrade, or a material service issue that prevented reasonable use of the paid service and was reported promptly.

We generally do not provide refunds for partial use of a billing period, unused seats or locations, temporary downtime, feature changes, account suspension for policy violations, or cancellation after a renewal date when the service remained available.

Refund Request Window

Please contact us within 14 days of the charge you want reviewed. Requests made after 14 days may be denied unless required by law or the charge resulted from a confirmed billing error.

Processing Timeline

If we approve a refund, we submit it to our payment processor within 5 business days. After submission, the time for funds to appear depends on your bank, card issuer, and payment method. Refunds are returned to the original payment method when possible.

Disputes

Contacting us first is usually the fastest way to resolve billing problems. If you open a payment dispute or chargeback with your bank or card issuer, we may provide account, subscription, invoice, and usage records to respond to the dispute.

No Physical Returns

Ping sells software subscriptions and messaging services, not physical goods. There is no shipping, delivery, or return process for physical products.

Legal Rights

Nothing in this policy limits refund rights that cannot be waived under applicable law. If a law gives you stronger cancellation or refund rights, those rights apply.